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Do you own accommodation?
Come on us!
1.
We manage the bookings, the quests and the cleaning schedule. Anything that comes up pass through us and we manage to solve 99% of the problems.
2.
We create for your property a long lasting professional business profile.
3.
Our Villa customer helpers are present on every check in to welcome our quest and give fully VIP service to everyone!
To begin with:
As soon as you contact us we visit your property and discuss your needs. After that we put together all the information about the area and the competition around and we make a plan of how it would be the best way to work on the project and its needs.
As soon as we sign our contract we follow the above procedure:
How we do it:
The process that we follow in each case has mostly the steps below but in each case may shapes on each owner and property needs.
Professional photoshooting of a tourist property
The first impression is the most significant, so our hospitality experts will visit your property and specifically stylish it for the photoshooting.
Profile creation
Next we create the online property profile by registering it at all OTAs (booking, expedia, airbnb ect) that suits to the property, we write descriptions and at some cases we create websites for the better promotion of the property.
Qualification check
In order to help you equip your house and not to make unnecessary expenses and also to ensure that we will provide the same high quality services and amenities to our guests we have created a quality check list. The list includes the basic appliances , amenities and safety demands that a short term property has to have. Furthermore we consult about extra improvements that you can make at your property.
Revenue management
Includes forecasting and optimizing the price and the availability real-time to match the customers’ demands.
Reservation management
We monitor and answer all the incoming enquiries and booking with the aim to have high conversion rate from inquires to bookings.
Guest communication
The guests communicates only with us before and after their reservation or in resort. We personalize our email so the customer can feel that has someone on the other site that cares for his needs even before arriving.
Because of that we provide variety of services (transfers etc) and we are available 24/7/365.
Check in – Villa Hosting
The most important part is the handling of our quest arrival. Every check in for us is a special procedure that takes our 100% attention.
Before the guests arrival we make contact with them and we provide them everything they have to know to reach the house easily and smoothly. As soon as they arrive our villa host is there to greet them and welcome them a big smile and willing to show them the hospitality they deserve.
The hosts will show them around , inform them about anything they have to know about the property, hand them the keys and the most important they will have a proper welcome meeting. Welcome meeting includes information about the neighborhood, the surrounding, the island, things to do, like activities, tours, restaurants and answering any questions they may have.
The result of this contact is that the guest meet their person in resort, they know that they have someone to address to about anything and they feel as home.
Check out
Last but not least the check out.
We will be there also by the check out ,to say our goodbyes and most important to inspect the house for any damages.
Pricing for the above
20% from the total income of the bookings.
The rates doesn’t include taxis.